The customer might not always be right, but that doesn't mean you shouldn't treat them like a king with their own dedicated, professional account manager – they're also a fantastic time-saver for you, too
Ever feel like there aren't enough hours in the day to get everything done? An account manager is a dual lifesaver as a part sales and part customer service expert, working closely with your clients and taking care of all their needs so you can focus on other important areas of your business.
Professional account managers are also experts when it comes to business strategy and are a proactive resource for your clients. By helping you to upsell your services and products to clients, you're growing your bottom line – while delivering a superb white glove service to your customers.
Professional account managers save time and money for both you and your clients, who will appreciate having a dedicated contact in your organization that can help them with any issues. With just one person liaising between two businesses, you are also significantly reducing any risk of miscommunication and misunderstanding.
Over the past decade, 71Three's account management team has helped a variety of businesses to build measurably stronger relationships with their clients through smart, data-driven strategies and peerless customer support. Contact us today to find out how we can help.
Got a burning question or need advice about your next web design project? Perhaps you just want to shoot the breeze. Whatever it is you need, we're happy to help. Get in touch.